T-Bank
|Product Designer
Summary
Designed and optimized the 'Supermarkets' service within the mobile banking application, focusing on driving key metrics such as GPAAG and GMV. Collaborated closely with the Shopping team designers to unify similar functionalities and flows, enhancing product consistency and user experience.
Highlights
Optimized benefit mechanics in supermarket features, leading to increased Conversion Rate (CR) to Add2Cart and Average Gross Merchandise Value per purchase (aGMVppu).
Redesigned the ML-powered product shelf, boosting Conversion Rate (CR) to Add2Cart.
Developed new in-service advertising formats, resulting in increased advertising revenue.
Designed order change states, significantly reducing support inquiries.
Implemented 'Curtain Upsell' mechanism, increasing Conversion Rate (CR) to Add2Cart.
Collaborated with Product Owners to define backlog and prioritize tasks for the design team.
Developed hypotheses for improving customer experience and conducted user research.
Created prototypes for user testing and analyzed feedback to inform design decisions.
Conducted design reviews and fostered cross-functional collaboration with developers, QAs, analysts, and UX writers.
Mastered stakeholder communication, expectation management, and aligned design with global business objectives and OKRs.
Effectively advocated for design decisions and navigated complex situations to find compromises.